Frequently Asked Questions

You will receive an order confirmation mail on your registered email address (for registered users) and an instant confirmation message on the website. On the contrary, if you are a guest user, you will only be able to the message on the website upon your order confirmation.

In case you don’t receive a confirmation email, you can check the status of your order by contacting our team.

You will receive regular updates on your registered email address about details relating to your order. If you are unable to access your registered email address, you can track your order status through the ‘Track Order’ section on our website.

No, we regret to inform you that we don’t allow cancellations once the order has been placed.

If you order more than 1 miner, you can contact us for special discounts

Our miners are shipped to over 100 countries, each with different compatibility requirements for power cords/cables.To avoid confusion, we don’t provide a power cord/cable with our miners.However, you can source power cords/cables locally for your miner.

When you visit our website’s Available product page, you will be faced with miner delivery statuses:
In Stock
Month Batch/Production
If the miner status is former (i.e. In stock), we will ship the product within 48-72 hours of receipt of the order. On the other hand, in the latter miner status (i.e. month batch/production), the product will be shipped in the stated month but is currently available for order.

If you wish to purchase 2 or more miners, you can apply a coupon from on the website. In case there are no coupons available at the time of your order placement, we request you to call our team who will help you with special bulk order discounts on our miners

Yes, the stated price is inclusive of shipping costs which include doorstep delivery

No, we accept payments either, though:
– Cryptocurrency
– Bank Account Transfer
In case you have a preferred way of payment except the above two, get in touch with our team, who will help you with your order payment

Your order will stand cancelled if you fail to make payment within the stipulated time frame, which is:
– 3 days from the order (payment through Crypto Currency)
– 3 days from the order booking date (payment through bank transfer).
However, we don’t want you to miss out on your desired miner. Get in touch with our team for further extension of the payment time frame. We are happy to hold your product longer

Ideally, the manufacturer’s warranty varies from 180-360 days based on the miner’s make and model.

No, there is no warranty on used miners. However, miners within its warranty period are eligible for claiming its pending warranty.

Yes, we ship to 100+ countries across the globe.

We ensure fast shipping of our products i.e. within 48-72 hours.

We help you with lower invoicing that will eventually lead you to paying a lower customs duty while importing the miner.

We keep our website up-to-date to ensure transparency and a fantastic user experience. For regular updates, you can subscribe to our Newsletter.

Yes, we share regular updates to your order through email. If you are a registered user, you can check the inbox of your registered email address and from the ‘My Account’ tab on the website.Whereas, if you are a guest looking to trace your order, you can view its details through email updates or get in touch with our team.

Here’s what you do to start mining:
Step 1: Download a trackable IP scanner.
Step 2: Locate the miner’s IP address.
Step 3: Open the device dashboard.
Step 4: Enter your pool link and wallet details.For help, give us a call.

Miner set-up required very little technical knowledge. It runs on plug and play model

You can contact our customer service team by sending us a short video of your dashboard and your kernel log. Our technicians have the skill to fix most issues that result from software. If anything is wrong with your hardware, you will need to contact the manufacturer’s customer service department.